UsedCarsNI is a third party Channel Partner with Nominet.

In relation to domains hosted by UsedCarsNI:

Please contact UsedCarsNI using one of the contact methods below, outside of office hours please email us at info@usedcarsni.com. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Used Cars NI
88 Lisburn Road
Tel.: 028 9032 4065

If you wish to raise a complaint about abuse you have received, please contact us at info@usedcarsni.com with as much detail about the abuse. We will investigate your complaint immediately.  

Here at UsedCarsNI we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at info@usedcarsni.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: www.nominet.uk/resources/complaints/#nominet

T&C’s for registrants including Nominet's domain name registration T&C’s can be found here: www.nominet.uk/go/terms 

All domains are renewed on a annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry as well as 7 and 14 days after the expiry date. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. UsedCarsNI take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at info@usedcarsni.com. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.  

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee. This must be requested by email before the 75th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register. UsedCarsNI will not guarantee the renewal of a domain name.